What to do if you have a problem with Ecoflap

We have very few reports of difficulties whether supplying, fitting or using Ecoflap. If you do have any query or problem, we want to get things resolved quickly.

Ecoflap was designed to solve problems, so telling us about your experience will help improve Ecoflap itself, our service or its support. 

First check you have a genuine Jessel Innovations Ecoflap letterplate. All new versions have a small imprint of our logo on the rear, lower right-hand-side. (see image right – click for enlarged)

If the Ecoflap is not opening or closing properly please check the following things which have been identified in a few cases:

• Ecoflap will NOT currently work with a vertical letterplate. Sorry, but we are working on it.
• Check that the ‘Locating Lip‘ is sitting properly. Check the video here.
• Check the door for distortion. There may be a slight curvature of your door that could twist or bend Ecoflap. Often simply using a little extra sealant to build up one area cures this.
• If you are screw fixing Ecoflap make sure the middle top screw is not so tight as to distort or warp it.

An Ecoflap on a door with a narrow crossbeam where the existing letterplate is mounted can still be fitted. Please contact us for a solution.

If you see your Ecoflap is damaged at the point of delivery, then please check our returns policy in terms and conditions for more information and use the contact form below if required.

If these do not solve your issue, or if you need to return your Ecoflap for any reason, please contact us here for more information: